Refund Policy

Froad is a digital service operated by Froad.is. All payments are processed by Paddle (paddle.com), who acts as the Merchant of Record for all Froad transactions. This policy explains how refunds are handled.

1. Refund Window

Refund requests received after 14 days of the original purchase date will not be eligible for a refund.

2. About Paddle — Our Payment Provider

All payments for Froad subscriptions are processed by Paddle (paddle.com), an authorised payment reseller. Paddle acts as the Merchant of Record for Froad transactions, which means:

• Your billing statement will show a charge from Paddle (or "Paddle.com"), not from Froad directly
• Paddle handles VAT/tax collection in compliance with local regulations
• Paddle's own Buyer Terms and Privacy Policy also apply to your purchase

3. How to Request a Refund

1. Email hello@froad.is with the subject line "Refund Request" within 14 days of your purchase.
2. Include the email address on your Froad account and your Paddle order number or receipt.
3. We will process your refund within 5 business days. Refunds are issued via Paddle and typically appear within 5–10 business days.

4. Subscription Renewals

Your Froad subscription is an annual subscription (€39/year). You will be notified before your subscription renews. If you do not wish to renew, you must cancel before the renewal date to avoid being charged for the next period.

If you were charged for a renewal in error (e.g. you cancelled but were still billed), contact us at hello@froad.is as soon as possible and we will investigate.

5. Cancellation

You may cancel your subscription at any time. Cancellation prevents future renewal charges. Your access will continue until the end of the period you have already paid for.

To cancel, contact us at hello@froad.is.

6. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. We can typically resolve genuine issues faster than a formal dispute process. Unjustified chargebacks may result in permanent account suspension.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be reflected with a revised "Last updated" date. Continued use of the Service after changes take effect constitutes your acceptance of the updated policy.

8. Contact Us

For any billing questions or to submit a refund request, please reach out:

📧 hello@froad.is
🌐 froad.is

We aim to respond to all enquiries within 1–2 business days.