Back to app
Back to app
Last updated: June 1, 2025
Froad is a digital service that provides immediate, full access to all platform features as soon as your payment is confirmed. Because access is granted instantly and the subscription period begins from that moment, we operate a no-refund policy as a general rule. This page explains the limited circumstances in which a refund may be considered.
All sales are final. By completing your purchase, you acknowledge that Froad grants immediate access to a digital service and that you are not entitled to a refund simply because you no longer wish to use the service or have finished your trip to Iceland.
The subscription fee of €39/year covers access to the full platform — live F-road map, community chat, location sharing, road updates, and more — for an entire year from the date of purchase. Partial refunds for unused time within a subscription period are not provided.
All payments for Froad subscriptions are processed by Paddle (paddle.com), an authorised payment reseller. Paddle acts as the Merchant of Record for Froad transactions, which means:
We may consider a refund on a case-by-case basis only in the following rare situations:
Dissatisfaction with the content, features, or road conditions shown in the app does not constitute grounds for a refund. The platform provides community-contributed real-time data and we cannot guarantee specific road conditions at any given time.
Your Froad subscription is an annual subscription (€39/year). You will be notified before your subscription renews. If you do not wish to renew, you must cancel before the renewal date to avoid being charged for the next period.
If you were charged for a renewal in error (e.g. you cancelled but were still billed), contact us at hello@froad.is as soon as possible and we will investigate.
If you believe your situation qualifies under Section 3, contact us by email with the following information:
We reserve the right to decline any refund request that does not meet the criteria in Section 3.
You may cancel your subscription at any time. Cancellation prevents future renewal charges but does not entitle you to a refund for the current subscription period. Your access will continue until the end of the period you have already paid for.
To cancel, contact us at hello@froad.is.
Please contact us before initiating a chargeback with your bank or card issuer. We can typically resolve genuine issues faster than a formal dispute process. Unjustified chargebacks may result in permanent account suspension.
Under EU/EEA consumer law, consumers generally have a 14-day right of withdrawal from distance contracts. However, this right does not apply to digital content or services where delivery has already begun with the consumer's prior express consent and acknowledgement that the right of withdrawal is thereby lost.
By completing your Froad purchase, you expressly consent to immediate access being granted and acknowledge that the right of withdrawal no longer applies once the Service has been made available to you.
We may update this Refund Policy from time to time. Any changes will be reflected with a revised "Last updated" date. Continued use of the Service after changes take effect constitutes your acceptance of the updated policy.
For any billing questions or to submit a refund request, please reach out:
We aim to respond to all enquiries within 1–2 business days.